Frequently Asked Questions

Q1: What kind of payment methods do you accept?
We support Paypal as well as credit card payments. However, if you want to pay by other methods, please send it to contact@waifufan.com. We will contact you first.

Q2: Can you customize the pillow according to my requirements?
Of course, we can! We will print according to the image you provide. At the same time will ensure your dakimakura images are not shown or sold to others.

Q3: How to solve product quality problems?
Please refer to the following documents about product quality issues.
https://waifufan.com/refund-and-return-policy/

Q4: How do you charge for shipping?
We offer free shipping worldwide. Although we offer free shipping, it is not fast. The usual delivery time is 20-40 days. Delivery times will be longer during peak seasons (e.g., Black Friday, Christmas). If you can’t wait to see it, you can choose the expedited shipping option.
For more shipping information, please refer to Shipping Policy.

Q5: How long does your production time take?
We need 5-7 days for production. And there is a strict quality inspection after the production of the product is completed. So guarantee to send out the pillow with the best quality.

Q6: What is the difference between a 2way and 2way upgrade?
2way is a common fabric used for pillows, smooth and elastic, with a good feeling of touch. The upgraded version is relatively thick, compared to the basic version has a better touch or enhances durability.

Q7: Do I need to pay additional duties?
We do not charge any duty on our products. You need to know the import policy of your country or region in advance.

Q8: How should I clean my dakimakura?
We recommend cleaning your pillowcase by hand washing (neutral detergent). If you don’t want to hand wash, you can also put the pillowcase in a laundry bag and run it through the washing machine. Dry in a cool place after washing and avoid exposure to the sun. Do not use fabric softener. If you want to make the body pillow smell good, you can spray perfume moderately!

Q9: How to check my order status?
After logging into your account, you can find the order content information on the My Account page. We will also send you the order information by email. And you can check it at https://www.17track.net/en.